Massage Policies

The Massage or Bodywork Session

The therapist determines how best to perform a therapeutic session. The use of equipment in a session, such as hot packs, face cradles or other items are at the sole discretion of the therapist. Therapists do their best to meet each client’s needs and are willing to take directives in regards to preferences of pressure and areas that you would like to have avoided. All of our massage and bodywork sessions are therapeutically oriented and non-sexual.

Therapist Code of Ethics

Therapists at Massage Therapy Center are independent contractors. We provide behavioral guidelines. All therapists are asked to abide by the Code of Ethics of the industry standards described by the American Massage Therapy Association.

Cancellation Policy

We require a minimum of three business hours cancellation notice prior to the scheduled session. Late cancellations and no-shows will be charged full price.

Client Confidentiality

Client lists and email lists are confidential. We do not share our lists with outside companies. All therapists at Massage Therapy Center respect client confidentiality outside of the massage and bodywork sessions.

Your Valuables

The City of Palo Alto Ordinance requires that a provision be made for our clients to ensure that their valuables are safe. We request that you keep your valuables with you in the therapy room during your session. We are unable to keep your personal effects behind the reception desk.

Lost and Found

If you have left or lost some personal belongings please call the front desk.

Massage and Bodywork on Minors

Therapists may provide massage and bodywork for minors under 18 with parental consent. Parents must call the reception desk to schedule the session and request a parental consent form to be signed and kept on file.

Disrobing for Session

Partial or full disrobing is recommended for your massage session. We create a very safe environment and give great attention to proper draping. Shiatsu, Acupressure, and Orthopedic massage sessions do not require disrobing. Feel free to speak with your therapist if you have any questions or concerns.

Complimentary Sauna Policy

We offer complimentary sauna sessions by request when you schedule your massage or bodywork session. Sauna sessions are based on availability and may be booked for 15-minutes before or after your session. The sauna is private -- we will provide towels and robes. [You may rent the sauna separate from a massage session for a half hour by calling the reception desk to check for availability. There is a $10 fee for this service.]

Noise Policy

We ask clients to not speak in the hallway, and to turn off all cellular phones and beepers during their visit at Massage Therapy Center.

Children's Policy

Since it is our responsibility to create a peaceful atmosphere for all of our clients, we prefer that you not bring children to this environment.

Pet Policy

We ask that pets not be brought to the center except for guide dogs.